When was the last time you experienced high quality customer service? Why do you think you were satisfied as a customer?
What are the factors that would make you stay in a company?
If you receive a better offer from another office, will you take it or not?
How will you handle promotion or success in your team?
You’re in the middle of the call when you realized that your customer was misinformed. She thought her contract would renew for free but it actually comes with a renewal fee. What will you tell her?
The customer was demanding for the manager but you’re not allowed to do so. What will you tell your customer?
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