Globe Contract Termination: Cancellation Process & Fees

Rowena Andrada
| | 4 min read
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Sha
Sha
Jul 28, 2021 5:42 PM

Ano po mangyayari if i ignore mo lang ang billings nila dahil wala ka naman na plano magpa connect ulit sa globe?

Karl L.
Karl L.
Jul 28, 2021 4:11 PM

hi san po pwede tumawag para ma pa stop ko ung globe at home ko, tapos ko na naman bayaran ung 2years.

Charity Torres
Jul 28, 2021 2:00 PM

Hi mapopost paba yung payment ko para sa outstanding balance ng terminated globe at home account ko thanks

Charity Torres
Jul 28, 2021 1:46 PM

Tanong ko Lang po Kung mapopost pa din sa terminated globe at home account ko yung outstanding balance na naka bill sa amin at binayaran ko na muna partially Kasi Hindi a ko maconnect sa live agent nila thanks

khervin
khervin
Jul 26, 2021 9:47 AM

ang sabi eh 1300 per month pero dami pala babayaran pati yun modem,d nakalagay sa ads nila at d sinabi ng agent..kahit d ko bayaran yun natitirang balance tapos magpalit ng number..bwset sila…makukulong kaya ako?

Monica De dios
Jul 26, 2021 3:44 PM
Reply to  khervin

Wala naman ata nakukulong sa ganito pero syempre advisable pa din if magbayad pa rin if magpapaputol.

kelly
kelly
Jul 16, 2021 10:54 AM

Hello. New user po ako 4months palang kami subscriber sa fiber plan nila and every month lagi napuputol ung kable dahil daw sa mga trak na dumadaan samin nasasabit. until this month, like sunday naputol tas kinabukasan may pumunta tas wednesday naputol ulit tas nagcontact ako sa app nila nagset ako ng sched then kinabukasan may tumawag na contractor nila tas sabi nabali naman daw ung poste samantalang ung sa kapatid ko meron whch is dapat wala rin sakanila dahil same lang naman ng poste pinanggalingan. mapapaterminate ko ba ito at magkano kaya aabutin? nakakasawa na kasi every month ganon… Read more »

Jayna Torre
Jul 23, 2021 4:07 PM
Reply to  kelly

I think mapapaterminate pero magbabayad pa din. Kasi sa contract ng mga telco, if hindi ako nagkakamali, hindi nila responsibility yung issues sa lugar. Halimbawa mga truck na dumadaan, ulan, baha, or kahit na transfer of location.

Pero may friend ako, PLDT naman ito, same kayo ng situation. Ang pwede ata i request is ipataas yung kable pero magdadagdag lang ata or baka wala.

I mean, nakikita naman nila yan if napuputol or hindi. Kaya dapat ma deem nila na valid reason mo. Sana ma resolve

Last edited 5 days ago by Jayna Torre
cham
cham
Jul 9, 2021 4:15 PM

Hi, I would like to know if this is also applicable for Globe Business / Globe Innove ? 2 months na kasi walang internet and they won’t even go to the place when we asked them to fix the connection. I tried accessing the link for the virtual help pod pero wala po yung option to terminate this kind of service… I also already tried to call them (121) but their automated response say that there’s a problem on connecting to them… May 2016 pa po contract with them, may babayaran parin po bang fees pag ganun na po katagal?… Read more »

Monica De dios
Jul 12, 2021 8:13 AM
Reply to  cham

Baka wala na po kasi lagpas 2 years na. Basta bayaran lang remaining bills

HermitNinja
HermitNinja
Jul 8, 2021 4:09 PM

Ako pumunta nalang sa Service Center ng Globe (July-08-2011) na walang appointment at buti may nag-assist parin sakin. Pero bago ako pumunta binayaran ko muna ung remaining balance ko at mahigit 4 years narin namn ako sa Globe. Humingi lang sila ng any goverment ID then fill-up lang ng form. Sabi ng representative with-in 24 hours pa at sana maging ok na nang masabi ko na “Good bye Globe Broadband Internet”

Monica De dios
Jul 12, 2021 8:14 AM
Reply to  HermitNinja

Hahahah sana walang pahabol na tawag

Sol Bambalan
Sol Bambalan
Jul 18, 2021 9:12 AM
Reply to  HermitNinja

Good morning. Saang service center po kayo pumunta ng Globe na walang appointment?

Jayna Torre
Jul 23, 2021 4:09 PM
Reply to  Sol Bambalan

Actually oo nga. Kasi laging may appointment e no

Rico Montejo
Rico Montejo
Jul 6, 2021 11:48 AM

Hi! i need your advise. nagrequest ako ng globe broadband termination pero may babayaran ako termination fee na 10,247.96. tama ba na magbayad ako ng ganito kalaki for termination fee? nasettled ko na lahat ng bills ko maliban na lang dito sa termination fee.

Melanie Baylan
Jul 6, 2021 6:22 PM
Reply to  Rico Montejo

Anong nangyari Sir? Bakit lumaki ng ganyan? May months po ba kayong hindi na settle? Honestly po nagbayad ako dati ng 14K sa PLDT termination. Kasi imbes na itransfer nila sa new place, binill nila pa din ako. Hanggat sa nanawa nako sa tumawag sakin so binayaran ko nalang.

Try niyo po ipacheck yung final bill pero pag within the contract, mukhang need po bayaran.

Alyssa Makdirul
Alyssa Makdirul
Jul 3, 2021 11:22 AM

Good day!
Nagrequest po ako ng globe postpaid termination sa ibang department dahil yun yung tumawag sa akin hindi yung mga team na naghahandle for termination ang sabi nya sya na daw ang bahala na mag-email sa kanila after few minutes of call nagtext yung globe sakin ang sabi “We have completed your request for your Globe account. Your reference no. is 13********.Thank You” ano na po ang gagawin ko sa ref number? pati paano po ako mgbabayad if wala kami globe store dito? kc nasa probinsya ako. Salamat po

Melanie Baylan
Jul 6, 2021 6:22 PM

Pa double check niyo Ma’am. Para sure na ma follow up

Gel
Gel
Jun 28, 2021 9:42 AM

Nag start kami kay Globe Wiifi ng June 2017. Last April 2020 wala na kaming internet so we decided na wag nalang din sya gamitin. Nung pwede na makalabas, July 2020 nagpunta kami sa Globe para ipa terminate yung wifi namin. nakapag pasa mom ko ng letter of intent tinanggap yun ng customer representative don. they even said na wag na pansinin ang bill from now on dahil pina terminate na nga. After almost a year may nag email sakin na pinagbabayad kami ng bill from april to september. Hindi sya email ni globe, it looks like email from a… Read more »

Anna Alvarez
Jul 2, 2021 1:58 PM
Reply to  Gel

Feeling ko, galing siya sa collections na. Tapos yung collectors na third party na yung naningil or tumatawag. I think miscommunication nangyari, and if required bayaran, dapat idispute.

Emely Sandoval
Jun 23, 2021 9:09 PM

Has anyone tried terminating Globe account for DITO? Curious lang.

Melanie Baylan
Jul 6, 2021 6:23 PM
Reply to  Emely Sandoval

Okay na ba un

Monica De dios
Jul 12, 2021 8:14 AM
Reply to  Emely Sandoval

Wdym like may DITO Broadband na?

Dee
Dee
Jun 16, 2021 7:22 PM

I’m actually also planning to terminate my contract. Tried accessing the link for the virtual help pod but wala sa options yung Termination. Mejo mautak si Globe and they’re not giving an easy way out for their customers who are already fed up with them. The technicians from Globe migrated our lines and modem to fiber last March but after that mas madalas pa kami mawalan ng internet compared to before the migration. It’s been disruptive already and nakakadisappoint na. We’ve been Globe customers for almost 10 years and kung kailan pa naman kailangan na kailangan mo yung stable internet… Read more »

Che
Che
Jun 20, 2021 8:03 PM
Reply to  Dee

Omg. 10 years na pala kayo dun. Dapat hindi nakayo magbayad ng preterm fee!!!

Dani
Dani
Jun 16, 2021 1:55 AM

Ano po ba mang yayari kapag pinabayaan mo lang ang account mo (globe at home)/fiber wifi after due date at hindi mo nabayaran like hindi kapatapos sa contract. Hahabulin kaba talaga nila?

Anne
Anne
Jun 16, 2021 6:20 AM
Reply to  Dani

Depende po. Pero sure ituturnover nila sa isang company na maniningil sayo ng utang. Then lagi ka nila call and text. Yung iba naman, sabi ipapasa daw sa credit score. Pero for sure, isesettle mo muna utang bago ka maka apply ng ibang plans sa globe.

Loraine Cruz
Loraine Cruz
Jul 23, 2021 6:54 PM
Reply to  Anne

What will happened po pag di nag bayad dun sa pinasahan ni globe ng utang ?

Monica De dios
Jul 26, 2021 3:46 PM
Reply to  Loraine Cruz

Wala naman po. Tatawagan ka lang ng mga agent para ma convince ka magbayad.

Hon
Hon
Jun 14, 2021 8:09 PM

Gusto ko pong ipaterminate ang globe at home(wifi) ko. February 2021 nagstart sa globe wifi. Paano po ipaterminate nang hindi nagbabayad sa remaining months of contract?

Dani
Dani
Jun 16, 2021 1:43 AM
Reply to  Hon

I have the same question aswell.

Anne
Anne
Jun 16, 2021 6:22 AM
Reply to  Dani

If bago contract magbabayad ka talaga. Part ng contract

Anne
Anne
Jun 16, 2021 6:21 AM
Reply to  Hon

I don’t think hindi possible na walang bayaran. Ang bago pa lang ng contract niyo. Feb 2021 lang. Hindi nila ihohonor yung reason mo

Sha
Sha
Jul 28, 2021 5:37 PM
Reply to  Hon

Same feb. 2021 din kami nagpakabit dahil work from home pero dahil na resume na ang work sa office last May gusto na sana ipa cut so dahil di na kami nagbayad dahil wala naman internet until now nagpapadala pa din ng billing almost 7k na.

Kristine
Kristine
Jun 8, 2021 11:32 AM

Hi po! Paano po pag more than 24 months na tapos gusto mo nang magpa terminate, may babayaran kapa po ba?

Anna Alvarez
Jun 9, 2021 4:30 PM
Reply to  Kristine

Ang alam ko pag 2 years, wala na e. Basta 2 years. Siguro yung bill nalang na monthly kaya saktuhin mo 3 weeks before statement date ka paputol

Kenneth
Kenneth
Jun 23, 2021 12:24 PM
Reply to  Kristine

Hi Kristine. Nakpagpaterminate ka? Ano ginawa mo?

judea
judea
Jun 8, 2021 10:48 AM

Good Day !
how to terminate the PLAN kasi wala akong macontact na number ni Globe gusto ko po sana na makausap about process ng termination

Thank You 🙂

Anna Alvarez
Jun 9, 2021 4:31 PM
Reply to  judea

Globe at home, or Globe postpaid mobile?

Chino
Chino
May 11, 2021 11:28 AM

Hi! Would just like to share my 2021 termination experience: My postpaid account is more or less 10 years old. Decided to terminate it kasi I went freelance a few years back and 90% of my communications is online na lahat sa bahay through wifi. Sayang yung kaltas buwan buwan that I barely even dent lalo ngayon hindi naman pwede gumimik. May 8, FISHERMALL QC Branch -nagsched ako ng appointment for CS, first in line, pinakita ko dun sa tao sa store sabi ko nagpa-appointment ako for termination. tinuro niya lang ako dun sa front desk nila (instead na dun… Read more »

Chino
Chino
May 11, 2021 11:40 AM
Reply to  Chino

Tips para less hassle: Choose a less populated branch. Hindi matao sa fishermall, kami lang ang nasa globe branch at 11am on a Saturday and we were done wala pang 10 minutes. If you can, avoid big malls like sm north and trinoma, sobrang dami laging tao sa branches nila dun, mauubos oras mo. Also, kung connected yung bank mo sa phone mo for OTP codes, plan ahead. Kung tulad kita na work from home at hindi talaga lumalabas unless kailangan, bumili ka ng bagong sim since nasa mall ka na, stop somewhere na may lamesa, ikabit mo na yung… Read more »

Simon
Simon
May 7, 2021 3:50 AM

Are there exemptions for the termination fee? We’ve been out of internet for a week now and I’m really on the verge of cancelling our services and going to a different provider.

Leo
Leo
May 15, 2021 2:46 PM
Reply to  Simon

Naku. Mukhang wala naman. Kunwari sesend email

Jen
Jen
May 5, 2021 5:01 PM

Hi po.. Our 24 months contract with globe already ended last month. I already requested for permanent disconnection since tapos naman yung contract then my new provider na po kami pero wala pong email response from them. Requested thru globe at home app. What is the best & easiest way po to request? Can’t contact their customer service.

Sarah
Sarah
May 6, 2021 9:10 PM
Reply to  Jen

Ma’am mag virtual help pod kana. Pa appointment ka kasi sa ngayon, dapat lahat ng ways magawa mo dahil sobrang bagal nila mag respond. Ma chacharge ka ulit kapag di na confirm termination.

gerelene
gerelene
Jun 19, 2021 9:20 PM
Reply to  Sarah

panu po mag virtual help pod? san.po makikita yan?

Sherra Han
Apr 26, 2021 1:50 PM

What if my dispute sa billing charges? May chance paba ma waive?

Ferlita Tamba
Ferlita Tamba
May 3, 2021 5:48 PM
Reply to  Sherra Han

anu po nangyri? ala k po connection? same with me

Sarah
Sarah
May 6, 2021 9:12 PM
Reply to  Ferlita Tamba

Hindi stable connection nila. May times na wala talaga pag umaga.

kkkkath
kkkkath
Apr 16, 2021 1:32 PM

Ang tagal nila sumagot!!!! Yung messenger puro parehas lang

Elle
Elle
Apr 3, 2021 7:14 AM

Bakit ayaw nila payag sa refund e kasalanan nila yan dapat ireverse nila

JeffG
JeffG
Mar 31, 2021 4:46 PM

Would you know if I can just send a letter to the email address you provided and skip the virtual help pod part?

Rowe
Rowe
Mar 31, 2021 7:44 PM
Reply to  JeffG

I think better to do both. Naka depende sa volume ng email requests kung gaano kabilis sila tatawag sayo.

Joy
Joy
Feb 21, 2021 11:25 AM

sisingilin ka nila hanggat pwede kang singilin. kakabanas din

Andy
Andy
Feb 21, 2021 11:25 AM

Agree ako dito. Sobrang hirap kausap pag cancel

Isabel
Isabel
Feb 1, 2021 6:37 AM

Hi Anna, I tried using the virtual help pod but I think the one that I’ve talked to is also from a store rep. Did I miss anything from the link that youve shared? Because the first thing that the site asks is the store that I want to contact.

Anna Alvarez
Feb 16, 2021 2:04 PM
Reply to  Isabel

Hi Isabel! Sorry po late reply. Bale ang process is mamili kapa din ng Store, tapos may separate na pila yung Virtual Help pod. Usually mas maikisi. Yung representative is hindi taga store, ibang CS siya and mas marami access yung accounts nila.

Clopified