Globe Contract Termination: Cancellation Process & Fees

Rowena Andrada
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Terry Rain
Terry Rain
Feb 20, 2023 3:35 PM

Nice services by globe Contract, I need more extra services for my cloud call center.

James carlo torres
James carlo torres
Feb 19, 2023 5:40 PM

Pano poba icancel Mali po kasi Yung nalagay Kong location

Alex von Essen
Alex von Essen
Nov 5, 2022 12:01 PM

In 2022 the situation is still the same or even worse than before!
Even after 6 e-mails to this so called customer servers they deemed not necessara to answer even once. No response. What is this “service” good for?
I am wondering if this complicated and inefficient cancellation procedure is legal at all.
We decided to keep it as is – they can send me as many bills they want and I will not pay them. If they try to sue me I am waiting for it.

Hazel
Hazel
Jul 31, 2022 12:30 PM

Paano po ba mag cancel ng request transfer of location mali po kasi nalagay na address

noemi sotto oh
noemi sotto oh
Jun 25, 2022 12:09 PM

hi, globe home broadband subscriber ako nagbayad nako for termination last year Nov. 2020 sa kadahilanang mahina yung internet connection and this year April 27 2022 bumalik yung billing namin eh napa terminate namn po namin bakit meron pa akong babayaran. at sinubukan kung e check yung connection wala naman pong signal yung modem ko so it means disconnect na yung internet ko. please help my issue.tnx

Last edited 2 years ago by noemi sotto oh
ANGEL ESPAÑOL LAZAGA
ANGEL ESPAÑOL LAZAGA
Jan 25, 2022 10:28 PM

Hello thank u for sharing,,yes indeed nagpa terminate ako kanina jan.25,2022 ng home fiber namin kasi lilipat na kami ng bahay ,,4500 talaga ang babayaran sa home fiber plus 2 mos na subscription…bale 7,898 nabayaran ko lahat ang sakit sa damdamin ang laki ng nabayaran ko…2yrs kasi ang contract nun pero 9mos lang namin nagamit….mag aantay pa ng 3-5 days sa agent na mag cacall para ma terminate ang account ko hopefully masagot ko tawag nila kasi pag hindi mag papatuloy pa rin yung subscription…. ridiculous diba nagbayad kana sa termination pero di pa pla terminated ,kasi aantayin mo pa… Read more »

Cha
Cha
Nov 15, 2021 6:10 PM

Hi. What do you mean by contract is not needed if i am transferring to another location?

chichi
chichi
Sep 26, 2021 11:41 AM

11 days ko lang nagamit ung globe home fiber. papa cancel ko na. di maayos ng tech. may babayaran ba ako?

manang.biday
manang.biday
Oct 18, 2021 11:37 PM
Reply to  chichi

same here. may update na line nyo?

Mary
Mary
Nov 4, 2021 9:03 PM
Reply to  chichi

not sure if may ganyan pero as long as signed and installed na si contract, running na yung at least 24 months na magstay sa Globe

Leizel Nevalga
Leizel Nevalga
Sep 25, 2021 8:17 PM

ipapa cut ko n po ang globe at home internet nmin, ano po no.angbpeede tawagan?

Zhele
Zhele
Sep 23, 2021 6:48 AM

Paano po kung ipaterminate ko na po ang gobe at home wifi nmin pero isang buwan plang?lilipat n po kasi kmi sa probinsya

Mary
Mary
Nov 4, 2021 9:02 PM
Reply to  Zhele

sis, read the contract. naka honor yung main address so subject pa din sa penalty kahit walang service sa province. Hope it helps

Arj
Arj
Sep 13, 2021 10:31 AM

Sa case namin, sa lilipatan namin walang globe service for Globe Internet though may signal, so imbes na ipaterminate, meron na po bang case or possible po bang gawing Mobile plan yung dating Globe At Home?

Monica
Monica
Nov 4, 2021 9:01 PM
Reply to  Arj

afaik, not allowed yung ganyan. Different products eh

Jazzy Padilla
Jazzy Padilla
Sep 5, 2021 7:59 PM

Papaano po mapaterminate yung globe broadband namin. 5 years na kaso yung number and email na nakaregister di na gumagana. Sana po masagot

Evangeline Encinas
Evangeline Encinas
Aug 30, 2021 2:14 AM

This is the message I received from Globe “Hi! Your Globe At Home application with reference no. FSO-92*****77 has been approved! We will send you another SMS to schedule your installation” I want to cancel this as soon as possible,please help!!!

Josefina Almeda
Josefina Almeda
Aug 25, 2021 10:20 PM

how do you count the 7 days warranty. is the day that the phone was delivered included in the count?

jane
jane
Aug 23, 2021 9:01 AM

Tanong kulang hindi ka naman makukulong kapag hindi mo nabayaran yung unpaid balance mo diba? kasi ang bagal talaga ng connection at laging no connection nakakairita.

Monica De dios
Aug 23, 2021 2:59 PM
Reply to  jane

Wala naman po pero syempre, if gusto niyo ulit maka apply sa susunod, advisable po talaga mag pay

Sha
Sha
Jul 28, 2021 5:42 PM

Ano po mangyayari if i ignore mo lang ang billings nila dahil wala ka naman na plano magpa connect ulit sa globe?

Mary Jane Villar
Jul 30, 2021 5:54 PM
Reply to  Sha

Pwede kang tawagan ng collectors. Pero I guess mahihirapan kalang naman mag apply ng new plan sa future.

Karl L.
Karl L.
Jul 28, 2021 4:11 PM

hi san po pwede tumawag para ma pa stop ko ung globe at home ko, tapos ko na naman bayaran ung 2years.

Mary Jane Villar
Jul 30, 2021 5:55 PM
Reply to  Karl L.
Charity Torres
Jul 28, 2021 2:00 PM

Hi mapopost paba yung payment ko para sa outstanding balance ng terminated globe at home account ko thanks

Mary Jane Villar
Jul 30, 2021 5:55 PM
Reply to  Charity

Magiging inactive na kasi siya sa app. Baka call nalang to confirm

Charity Torres
Jul 28, 2021 1:46 PM

Tanong ko Lang po Kung mapopost pa din sa terminated globe at home account ko yung outstanding balance na naka bill sa amin at binayaran ko na muna partially Kasi Hindi a ko maconnect sa live agent nila thanks

Mary Jane Villar
Jul 30, 2021 5:56 PM
Reply to  Charity

Depende if hindi pa inactive sa Globe One app

khervin
khervin
Jul 26, 2021 9:47 AM

ang sabi eh 1300 per month pero dami pala babayaran pati yun modem,d nakalagay sa ads nila at d sinabi ng agent..kahit d ko bayaran yun natitirang balance tapos magpalit ng number..bwset sila…makukulong kaya ako?

Monica De dios
Jul 26, 2021 3:44 PM
Reply to  khervin

Wala naman ata nakukulong sa ganito pero syempre advisable pa din if magbayad pa rin if magpapaputol.

kelly
kelly
Jul 16, 2021 10:54 AM

Hello. New user po ako 4months palang kami subscriber sa fiber plan nila and every month lagi napuputol ung kable dahil daw sa mga trak na dumadaan samin nasasabit. until this month, like sunday naputol tas kinabukasan may pumunta tas wednesday naputol ulit tas nagcontact ako sa app nila nagset ako ng sched then kinabukasan may tumawag na contractor nila tas sabi nabali naman daw ung poste samantalang ung sa kapatid ko meron whch is dapat wala rin sakanila dahil same lang naman ng poste pinanggalingan. mapapaterminate ko ba ito at magkano kaya aabutin? nakakasawa na kasi every month ganon… Read more »

Jayna Torre
Jul 23, 2021 4:07 PM
Reply to  kelly

I think mapapaterminate pero magbabayad pa din. Kasi sa contract ng mga telco, if hindi ako nagkakamali, hindi nila responsibility yung issues sa lugar. Halimbawa mga truck na dumadaan, ulan, baha, or kahit na transfer of location.

Pero may friend ako, PLDT naman ito, same kayo ng situation. Ang pwede ata i request is ipataas yung kable pero magdadagdag lang ata or baka wala.

I mean, nakikita naman nila yan if napuputol or hindi. Kaya dapat ma deem nila na valid reason mo. Sana ma resolve

Last edited 3 years ago by Jayna Torre
cham
cham
Jul 9, 2021 4:15 PM

Hi, I would like to know if this is also applicable for Globe Business / Globe Innove ? 2 months na kasi walang internet and they won’t even go to the place when we asked them to fix the connection. I tried accessing the link for the virtual help pod pero wala po yung option to terminate this kind of service… I also already tried to call them (121) but their automated response say that there’s a problem on connecting to them… May 2016 pa po contract with them, may babayaran parin po bang fees pag ganun na po katagal?… Read more »

Monica De dios
Jul 12, 2021 8:13 AM
Reply to  cham

Baka wala na po kasi lagpas 2 years na. Basta bayaran lang remaining bills

HermitNinja
HermitNinja
Jul 8, 2021 4:09 PM

Ako pumunta nalang sa Service Center ng Globe (July-08-2011) na walang appointment at buti may nag-assist parin sakin. Pero bago ako pumunta binayaran ko muna ung remaining balance ko at mahigit 4 years narin namn ako sa Globe. Humingi lang sila ng any goverment ID then fill-up lang ng form. Sabi ng representative with-in 24 hours pa at sana maging ok na nang masabi ko na “Good bye Globe Broadband Internet”

Monica De dios
Jul 12, 2021 8:14 AM
Reply to  HermitNinja

Hahahah sana walang pahabol na tawag

Sol Bambalan
Sol Bambalan
Jul 18, 2021 9:12 AM
Reply to  HermitNinja

Good morning. Saang service center po kayo pumunta ng Globe na walang appointment?

Jayna Torre
Jul 23, 2021 4:09 PM
Reply to  Sol Bambalan

Actually oo nga. Kasi laging may appointment e no

Rico Montejo
Rico Montejo
Jul 6, 2021 11:48 AM

Hi! i need your advise. nagrequest ako ng globe broadband termination pero may babayaran ako termination fee na 10,247.96. tama ba na magbayad ako ng ganito kalaki for termination fee? nasettled ko na lahat ng bills ko maliban na lang dito sa termination fee.

Melanie Baylan
Jul 6, 2021 6:22 PM
Reply to  Rico Montejo

Anong nangyari Sir? Bakit lumaki ng ganyan? May months po ba kayong hindi na settle? Honestly po nagbayad ako dati ng 14K sa PLDT termination. Kasi imbes na itransfer nila sa new place, binill nila pa din ako. Hanggat sa nanawa nako sa tumawag sakin so binayaran ko nalang.

Try niyo po ipacheck yung final bill pero pag within the contract, mukhang need po bayaran.

Alyssa Makdirul
Alyssa Makdirul
Jul 3, 2021 11:22 AM

Good day!
Nagrequest po ako ng globe postpaid termination sa ibang department dahil yun yung tumawag sa akin hindi yung mga team na naghahandle for termination ang sabi nya sya na daw ang bahala na mag-email sa kanila after few minutes of call nagtext yung globe sakin ang sabi “We have completed your request for your Globe account. Your reference no. is 13********.Thank You” ano na po ang gagawin ko sa ref number? pati paano po ako mgbabayad if wala kami globe store dito? kc nasa probinsya ako. Salamat po

Melanie Baylan
Jul 6, 2021 6:22 PM

Pa double check niyo Ma’am. Para sure na ma follow up

Gel
Gel
Jun 28, 2021 9:42 AM

Nag start kami kay Globe Wiifi ng June 2017. Last April 2020 wala na kaming internet so we decided na wag nalang din sya gamitin. Nung pwede na makalabas, July 2020 nagpunta kami sa Globe para ipa terminate yung wifi namin. nakapag pasa mom ko ng letter of intent tinanggap yun ng customer representative don. they even said na wag na pansinin ang bill from now on dahil pina terminate na nga. After almost a year may nag email sakin na pinagbabayad kami ng bill from april to september. Hindi sya email ni globe, it looks like email from a… Read more »

Anna Alvarez
Jul 2, 2021 1:58 PM
Reply to  Gel

Feeling ko, galing siya sa collections na. Tapos yung collectors na third party na yung naningil or tumatawag. I think miscommunication nangyari, and if required bayaran, dapat idispute.

Emely Sandoval
Jun 23, 2021 9:09 PM

Has anyone tried terminating Globe account for DITO? Curious lang.

Melanie Baylan
Jul 6, 2021 6:23 PM
Reply to  Emely Sandoval

Okay na ba un

Monica De dios
Jul 12, 2021 8:14 AM
Reply to  Emely Sandoval

Wdym like may DITO Broadband na?

Dee
Dee
Jun 16, 2021 7:22 PM

I’m actually also planning to terminate my contract. Tried accessing the link for the virtual help pod but wala sa options yung Termination. Mejo mautak si Globe and they’re not giving an easy way out for their customers who are already fed up with them. The technicians from Globe migrated our lines and modem to fiber last March but after that mas madalas pa kami mawalan ng internet compared to before the migration. It’s been disruptive already and nakakadisappoint na. We’ve been Globe customers for almost 10 years and kung kailan pa naman kailangan na kailangan mo yung stable internet… Read more »

Che
Che
Jun 20, 2021 8:03 PM
Reply to  Dee

Omg. 10 years na pala kayo dun. Dapat hindi nakayo magbayad ng preterm fee!!!

Rob
Rob
Nov 6, 2021 8:48 PM
Reply to  Dee

Hello, natuloy ba termination ng account mo?

Dani
Dani
Jun 16, 2021 1:55 AM

Ano po ba mang yayari kapag pinabayaan mo lang ang account mo (globe at home)/fiber wifi after due date at hindi mo nabayaran like hindi kapatapos sa contract. Hahabulin kaba talaga nila?

Anne
Anne
Jun 16, 2021 6:20 AM
Reply to  Dani

Depende po. Pero sure ituturnover nila sa isang company na maniningil sayo ng utang. Then lagi ka nila call and text. Yung iba naman, sabi ipapasa daw sa credit score. Pero for sure, isesettle mo muna utang bago ka maka apply ng ibang plans sa globe.

Loraine Cruz
Loraine Cruz
Jul 23, 2021 6:54 PM
Reply to  Anne

What will happened po pag di nag bayad dun sa pinasahan ni globe ng utang ?

Monica De dios
Jul 26, 2021 3:46 PM
Reply to  Loraine Cruz

Wala naman po. Tatawagan ka lang ng mga agent para ma convince ka magbayad.

Hon
Hon
Jun 14, 2021 8:09 PM

Gusto ko pong ipaterminate ang globe at home(wifi) ko. February 2021 nagstart sa globe wifi. Paano po ipaterminate nang hindi nagbabayad sa remaining months of contract?

Dani
Dani
Jun 16, 2021 1:43 AM
Reply to  Hon

I have the same question aswell.

Anne
Anne
Jun 16, 2021 6:22 AM
Reply to  Dani

If bago contract magbabayad ka talaga. Part ng contract

Anne
Anne
Jun 16, 2021 6:21 AM
Reply to  Hon

I don’t think hindi possible na walang bayaran. Ang bago pa lang ng contract niyo. Feb 2021 lang. Hindi nila ihohonor yung reason mo

Sha
Sha
Jul 28, 2021 5:37 PM
Reply to  Hon

Same feb. 2021 din kami nagpakabit dahil work from home pero dahil na resume na ang work sa office last May gusto na sana ipa cut so dahil di na kami nagbayad dahil wala naman internet until now nagpapadala pa din ng billing almost 7k na.

Clopified